Each module follows the same structure: a short video introduction, a worked example showing the scenario handled poorly and well, the core scripts with annotation, and a reference card to download. You can start with any module based on what is most relevant to you now.
Giving feedback on someone's work
The most common feedback situation. This module focuses on the language of describing what you observed without tipping into editorial, how to frame impact clearly, and how to keep the conversation open when the other person reacts.
In this module
- How to describe observations without adjectives that imply judgement
- Separating what happened from what you think it means about the person
- Scripts for verbal feedback in a one-to-one
- Scripts for written feedback on a document or deliverable
- What to say when the other person disagrees or becomes upset
Giving feedback upward
Giving feedback to someone with more organisational power requires a different approach. This module covers how to raise concerns with a manager without it being heard as a complaint, and how to give positive feedback that does not sound hollow.
In this module
- How to frame a concern as an observation rather than a grievance
- Creating the right conditions before the conversation
- Scripts for raising a problem with a manager
- Handling it when the conversation does not go as hoped
Peer feedback that does not feel awkward
Peer feedback is often avoided or watered down because the relationship feels too close. This module looks at how to be genuinely useful to a colleague and how to ask for feedback from a peer without putting them in an awkward position.
In this module
- Why peers avoid giving useful feedback and how to change the dynamic
- Scripts for honest peer feedback that does not damage the relationship
- How to ask a colleague for feedback in a way they can answer honestly
Receiving feedback without going defensive
The underserved side of feedback. This module is dedicated entirely to what happens when you are on the receiving end — why defensiveness is a natural response, how to manage it in the moment, and what to do after the conversation.
In this module
- What happens when critical feedback arrives and why the reaction is automatic
- Practical techniques for staying open in the moment
- Clarifying questions that do not sound like pushback
- How to disagree with feedback without closing the conversation
- Processing feedback after the conversation ends
Feedback in performance reviews
Performance reviews concentrate a great deal of feedback into a single formal conversation. This module covers how to prepare feedback that is fair and traceable, how to structure the review conversation, and how to handle the common flashpoints.
In this module
- Building an evidence base so feedback is traceable to specific events
- How to structure the conversation to make disagreement less likely
- Scripts for the most common flashpoints in performance reviews
- What to do when the employee says they are hearing this for the first time
Written feedback that reads as intended
Written feedback removes tone of voice, so the reader supplies their own. This module covers how to write feedback in emails, on documents, and in 360 systems so it reads the way you intended it to land.
In this module
- What written feedback loses compared to a spoken conversation
- Patterns that commonly read as harsher than intended
- Templates for written feedback in 360 systems
- A self-check process for reviewing written feedback before you send it
